Terms and Conditions
Home2Home Van Lines
1521 Concord Pike Ste 301
Wilmington, DE 19803-3644
Last Updated: August 10, 2025
Please read these Terms and Conditions (“Terms” or “Agreement”) carefully. By accessing our website, engaging our services, or communicating with us through any means — including but not limited to telephone, email, postal mail, or electronic forms — you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any signed written agreements.
If you do not agree to these Terms, you are not authorized to access the website, request services, or otherwise engage with Home2Home Van Lines. Continued use of our website or services constitutes acceptance of any updates or modifications to these Terms.
Copyright Infringement
Home2Home Van Lines respects the rights of all copyright holders. If you believe your work has been copied on the website resulting in copyright infringement, please provide Home2Home Van Lines with the following information required by the Digital Millennium Copyright Act:
Identification of the copyrighted work you claim has been infringed;
Identification of the infringing material and where it is located on the website;
Information sufficient to permit us to contact you about your complaint;
A signed statement, under penalty of perjury, stating that the information is accurate, that you have a good faith belief that the identified use is unauthorized, and that you are the copyright owner or authorized to act on behalf of the owner.
Send notices of infringement to:
Copyright Agent
Home2Home Van Lines
1521 Concord Pike Ste 301,
Wilmington, DE 19803-3644
Copyright, Trademark, and Service Mark Notices
The website and its content are copyrighted by Home2Home Van Lines and/or its suppliers. Nothing on the website grants you any license or right to use any trademark or service mark shown without prior written permission.
The marks may not be used in a derogatory way or to damage goodwill, nor used in unauthorized linking without prior approval.
No copying, redistribution, retransmission, or commercial or non-commercial use is permitted without express written permission.
Elements of the site are protected by trademark, trade dress, unfair competition, and other laws and may not be imitated or copied, including via framing or mirrors.
1. Acceptance of Terms
By using our website, submitting a quote request, paying a deposit, or permitting your items to be picked up, you affirm your agreement to these Terms, our Privacy Policy, and any written estimate or service agreement provided to you. If you do not agree, you must immediately cease use of our services. Continued engagement with our services constitutes your acceptance of any future modifications to these Terms, which may be updated without prior notice.
2. Broker Role & Scope of Services
Home2Home Van Lines operates solely as a registered moving broker. We are not a motor carrier and do not transport household goods directly. Our role is to arrange transportation through licensed and insured motor carriers in accordance with applicable federal regulations.
Responsibility Disclaimer: We do not assume liability for loss, damage, or delays caused by the motor carrier. All claims for such matters must be filed directly with the carrier, in compliance with federal law and the carrier’s published tariff.
3. Quotes, Estimates & Pricing
All estimates are based on the inventory and details you provide. You are solely responsible for ensuring that this information is accurate and complete.
Changes to inventory, requested services, or unforeseen access conditions may result in revised charges in accordance with the carrier’s tariff.
A minimum shipment weight of 2,000 lbs applies to all moves. Shipments under this weight will be billed at the 2,000 lb minimum rate.
4. Deposits, Payments & Cancellations
A non-refundable deposit is required to reserve your move.
If you cancel at least seven (7) business days before the scheduled pickup, the deposit may be applied as a credit toward another interstate move with us within twelve (12) months.
Cancellations made with less than seven (7) business days’ notice may result in the forfeiture of all amounts paid.
Unless otherwise agreed in writing, the remaining balance is due in full prior to unloading at the delivery location.
5. Customer Responsibilities
You agree to:
Provide a complete and accurate inventory list and access details.
Be present (or have an authorized representative present) during both pickup and delivery.
Ensure parking and building access for moving trucks.
Disclose in writing any items valued over $100 per pound before pickup.
Failure to meet these requirements may result in additional charges, service delays, or the denial of certain claims.
6. SMS Consent & Communication Policy
Consent for SMS Communication: By checking the consent box on our forms (“I agree to receive text messages (SMS) related to customer service from Home2Home Van Lines”), you grant us permission to send you service-related text messages. Your phone number will never be sold, rented, or shared for marketing purposes.
Types of SMS Communications May Include:
Appointment reminders
Billing notifications
Follow-up messages (e.g., “Reminder: Your pickup with Home2Home Van Lines is scheduled for tomorrow. Reply STOP to opt out.”)
Message Frequency: Up to two (2) messages per week, though frequency may vary.
Potential Fees: Standard message and data rates may apply based on your carrier and service plan.
Opt-In Method: By checking the consent box and submitting the form.
Opt-Out Method: Reply “STOP” to any SMS message or contact us directly at (855) 945-4663 or info@h2hvanlines.com.
Help: Reply “HELP” to any SMS message or contact us using the details above.
Standard Messaging Disclosure: “Message and data rates may apply. You can opt out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or contact us.”
7. Disclaimers and Liability
Accuracy of Information: While we strive for accuracy, the content on our site may include errors or outdated information. We are not responsible for reliance on website content or third-party services, except as required by law.
No Warranties: The website, its content, and our services are provided “AS IS” without any warranties, express or implied.
Limitation of Liability: Neither Home2Home Van Lines nor its suppliers shall be liable for damages arising from the use of our website or services, including but not limited to data loss, delays, unauthorized access, or service interruptions, even if we were advised of the possibility. Some jurisdictions do not allow certain limitations, so these may not apply to you.
8. Third-Party Website Links
Links to external websites are provided solely for convenience. We do not endorse, control, or assume responsibility for their content, accuracy, security, or performance.
9. Indemnity
You agree to indemnify, defend, and hold harmless Home2Home Van Lines, its affiliates, and its service providers from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your use of the site, your breach of these Terms, or your violation of applicable laws.
10. Limitation on Damages
Our maximum liability for any claim is limited to actual, direct damages proven. You waive any right to seek consequential, punitive, or exemplary damages.
11. Short Code Policy
We may send move-related notifications via Short Code SMS, including confirmations, updates, and service provider details.
Reply “STOP” to unsubscribe or “HELP” for assistance. Message and data rates may apply. Frequency may vary.
Participating carriers include AT&T, Boost Mobile, T-Mobile, MetroPCS, Verizon, Sprint, U.S. Cellular, Nextel, and Virgin Mobile. T-Mobile is not responsible for delays or message failures.
12. Estimates Provided on Behalf of Motor Carriers
If an estimate is provided on behalf of a motor carrier, please be advised of the following:
This estimate is based on the motor carrier’s published tariff, which contains the rates, charges, classifications, rules, and practices used in its transportation services.
Pursuant to 49 U.S. Code § 13702 and regulations enforced by the Federal Motor Carrier Safety Administration (FMCSA), motor carriers are required to maintain a current tariff and make it available for public inspection upon reasonable request.
If you wish to review the carrier’s tariff or obtain more detailed information about the services or charges included in this estimate, please contact us or the motor carrier directly.
This notice is provided in compliance with federal transportation laws and is intended to promote transparency and ensure consumer awareness.
13. Governing Law & Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware.
All disputes shall be resolved exclusively in Delaware courts unless arbitration is elected.
Arbitration: We participate in the Motor Carrier Neutral Arbitration Program. Arbitration may be conducted via written submissions or teleconference.
We may recover court costs, collection fees, and attorney’s fees if we prevail in any action.
14. Claims Process
Loss or damage claims must be filed directly with the carrier within nine (9) months of delivery. Claims must include proof of value.
Carrier liability is limited to the lesser of:
Actual loss;
$0.60 per pound per article; or
Declared lump-sum value (if applicable).
15. Digital Consent & E-Signatures
By clicking “Submit,” checking a consent box, or providing an electronic signature, you consent to conduct business electronically and agree that such actions constitute your legal signature, binding you to these Terms.
16. Entire Agreement
These Terms and Conditions, together with any signed estimate, service agreement, Privacy Policy, and expressly incorporated written addenda, constitute the entire and exclusive agreement between you and Home2Home Van Lines. This Agreement supersedes and replaces all prior or contemporaneous understandings, negotiations, communications, representations, or agreements — whether oral, written, or implied — relating to the subject matter herein.
No amendment, modification, or waiver is valid unless in writing and signed by both parties. In the event of a conflict between these Terms and another document, these Terms control unless the other document is signed by an authorized representative and expressly states otherwise.
You acknowledge that you have not relied on any representation not expressly stated in this Agreement.