Home2Home Van Lines

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Privacy Policy

Home2Home Van Lines
1521 Concord Pike Ste 301
Wilmington, DE 19803-3644

Effective Date: August 10, 2025

Protecting your personal information is a top priority for Home2Home Van Lines (“Home2Home,” “we,” “us,” or “our”). This Privacy Policy (“Policies”) applies to all web properties owned and operated by Home2Home, including www.h2hvanlines.com, and governs the collection, use, and safeguarding of personal data.

This website is primarily used for informational purposes and to enable customers to request services and communicate with us. By using our website or services (including via telephone, email, or other communication methods), you consent to the practices described in this Policies.

Note: SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

1. Information We Collect

Automatically Collected Information: When you visit our website, certain technical information may be automatically collected, including:

  • IP address

  • Browser type and version

  • Domain names

  • Access times

  • Referring website addresses

We use this information to operate the website, maintain service quality, and produce general usage statistics.

Linked Websites: Our website may link to other sites. We encourage you to review the privacy policies of those websites, as we are not responsible for the practices or content of any external site.

SMS Shortcode Opt-In Information: If you opt in to receive SMS communications, your phone number will not be shared across partner networks or websites for marketing purposes.

2. Use of Cookies

Our website may use cookies to enhance your online experience. Cookies are small text files placed on your device by a website server. These files:

  • Cannot be used to run programs or deliver viruses

  • Are unique to you and can only be read by the issuing web server

You may choose to accept or decline cookies via your browser settings. If you decline cookies, some interactive features of our website may not function as intended.

3. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you are under 13, you may only use this website with the consent of a parent or guardian.

4. Recorded Phone Calls

Telephone calls with Home2Home Van Lines may be recorded for quality assurance purposes. These recordings will not be released to customers except pursuant to a lawful court order or when we deem it appropriate to resolve a dispute.

5. Opt-Out and Unsubscribe

You may opt out of receiving certain communications from us at any time. To opt out, contact us at:

Email: info@h2hvanlines.com
Phone: (855) 945-4663

6. Changes to This Privacy Policy

We may update these Policies periodically to reflect changes in our business practices or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your information.

7. Contact Information

If you have any questions or concerns regarding these Policies or our data practices, please contact us at:

Home2Home Van Lines
1521 Concord Pike Ste 301
Wilmington, DE 19803-3644
Email: info@h2hvanlines.com
Phone: (855) 945-4663

8. California Consumer Privacy Act (CCPA) Rights

8.1 Overview

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include the ability to:

  • Request access to the personal information we have collected about you

  • Request the deletion of your personal information, subject to certain exceptions

  • Request disclosure of the categories and sources of personal information collected, the purposes for which it was collected, and the categories of third parties with whom it has been shared

8.2 Access and Data Portability

You may request that we disclose the following for the preceding 12 months:

  1. Categories of personal information collected

  2. Sources of such information

  3. Business or commercial purposes for collection

  4. Categories of third parties with whom we share personal information

  5. Specific pieces of personal information collected about you

  6. Categories of personal information sold or disclosed for a business purpose

8.3 Deletion Rights

You may request that we delete personal information we have collected about you, except where retention is necessary to:

  • Complete a transaction or provide a service you requested

  • Detect and prevent fraud or security incidents

  • Debug and repair system errors

  • Comply with legal obligations

8.4 How to Exercise Your CCPA Rights

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request. Requests can be made by contacting us at info@h2hvanlines.com or (855) 945-4663.

We will verify your identity before processing your request, which may involve confirming a code sent to your phone or email.

8.5 Response Timeline

We will respond to a verifiable request within 45 days of receipt. If additional time is needed (up to 90 days), we will notify you of the extension and reason.

8.6 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by law, we will not:

  • Deny goods or services

  • Charge different prices or rates

  • Provide a different level or quality of goods or services

  • Suggest that you may receive a different price or quality